Consultant to the Wine, Food, and Lodging Industries
Everyone desires superior customer service. From Hotels, B & B's, to restaurants, to wine tasting rooms, every owner wants their guests’ expectations met and exceeded. But this doesn’t always happen. Poor training, lack of proper oversight, absentee management. There are numerous problems facing the hospitality industry and if these issues are not correctly resolved, bad word-of-mouth can spread quickly, damaging your valuable business.
What you need is someone who knows the hospitality industry backwards and forwards to be honest with you about your business. As a successful wine, food and travel writer who has traveled the world, I have an obsessive eye for detail which can benefit you. I am available to visit your establishment as a “regular guest” and provide you with a fully detailed report about the experience which you can use to up your game, readjust your goals, edify your staff, understand what is happening when you are not around, and show you what's working and what's not. Truth is a valuable commodity.
Based in Santa Barbara, California, Cervin Consulting West covers the hospitality industry from Malibu to Monterey.
Wine Tasting Rooms: Often staff is less trained than you might imagine and can give information to your guests that is incorrect. I have seen first-hand tasting room staff tell guests something factually wrong about the wine they are pouring; ignore guests and even be downright dismissive.
Hotels & B&B’s: Attention to detail is essential in any lodging. Having reviewed properties for magazines, travel articles, blogs and radio, and included “Top Pick” accommodations in my three national travel books, I know what constitutes a good night’s stay.
Restaurants: Bang for the buck and a desire to feel like you’re welcomed. It’s pretty simple. As the restaurant critic for the Santa Barbara News-Press, I have formally reviewed over 250 restaurants for my weekly reviews. It's not just about the food, it's about a well trained staff which can make or break a dining expereince.
Everyone desires superior customer service. From Hotels, B & B's, to restaurants, to wine tasting rooms, every owner wants their guests’ expectations met and exceeded. But this doesn’t always happen. Poor training, lack of proper oversight, absentee management. There are numerous problems facing the hospitality industry and if these issues are not correctly resolved, bad word-of-mouth can spread quickly, damaging your valuable business.
Wine Tasting Rooms: 
Hotels & B&B’s: 
Restaurants: 
